Privacy Policy

1. Information We Collect

a. Personal Information

When using our Service, we may collect personal information such as:

• Your name
• Email address
• Phone number
• Any additional contact or identification data you voluntarily provide

This information is used for communication, customer service, and may be displayed within internal dashboards for management and operational visibility.

b. Chatbot and Interaction Data

We collect data from your interactions with our AI agents and chatbot interface. This includes:

• Message content (questions, inquiries, free text)
• Interaction metadata (timestamps, browser info, etc.)

This data may be used for analytics, service improvement, and AI model training. However, personally identifiable information (PII) such as names, phone numbers, and email addresses is excluded from any training-related processing.

c. Facebook / Meta Data

If you connect your Facebook or Instagram accounts to our Service (e.g. through business tools or onboarding flows), we may collect:

• Page/business IDs
• Public profile information
• Business asset access tokens
• Page insights or analytics (if authorized)

This information is used only for the purpose of providing you with Meta-related services and integrations.

2. How We Use Your Information

We may use the data we collect for the following purposes:

• To operate and maintain the Service
• To provide customer support and respond to inquiries
• To contact users where explicitly requested
• To analyze user behavior and improve the Service
• To display user-submitted information in operational dashboards
• To train AI models on anonymized or non-personal chatbot data
• To develop new features and optimize automated systems
• To ensure compliance with applicable laws

3. AI Training and Analytics

We may use chat content and interaction data - excluding personal information - to train and improve our AI models. These models help power automated support, recommendations, and other intelligent features within our Service.

Personally identifiable information is never included in our AI training data. We apply internal filtering and review processes to ensure such data is excluded.

4. Personal Information Exclusion from AI Training

Any personal identifiers collected (such as names, phone numbers, or email addresses) are used solely for communication, account management, internal dashboards, and customer service purposes. They are not included in AI training datasets or any model development process.

We take reasonable technical and organizational steps to separate personal information from chatbot message data before analysis or training.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Authenticate sessions
• Store preferences
• Collect analytics
• Improve Service performance

You can control cookies through your browser settings. If disabled, some features may not function as intended.

6. Location Information

With your permission, we may collect and use location data to deliver location-based services or insights. You can enable or disable location access through your device settings.

7. Third-Party Services

We may employ third-party vendors to:

• Host data or provide infrastructure
• Analyze user behavior
• Provide customer support tools
• Integrate external platforms (e.g. Meta APIs)

These providers only receive access to data necessary for their function and are contractually bound to protect user privacy.

8. Meta Platform Compliance

We comply with Meta's Platform Terms and Developer Policies. Specifically:

• Meta/Facebook/Instagram data is used only for the features you explicitly authorize.
• We do not repurpose, resell, or reuse Meta data for unrelated services.
• We promptly delete or anonymize Meta data upon request or as required.

9. Data Transfers

Your information may be stored or processed in countries outside your jurisdiction (e.g., the United States). In such cases, we ensure appropriate legal safeguards for international transfers.

10. Data Security

We implement commercially reasonable safeguards to protect your data against unauthorized access, alteration, or disclosure. While no method is 100% secure, we continuously monitor and improve our infrastructure and practices.

11. Your Rights

Depending on your jurisdiction, you may have rights to:

• Access the personal data we hold about you
• Request correction or deletion
• Object to specific processing activities
• Withdraw consent

You may contact us at itai@maiax.ai to make a data-related request.

12. Data Retention

We retain data only as long as necessary to fulfill the purposes outlined in this policy. Non-personal or anonymized data may be retained indefinitely for research or product development.

13. Children's Privacy

We do not knowingly collect information from children under 13. If you believe your child has provided us with personal data, please contact us and we will delete it promptly.

14. Changes to This Privacy Policy

We may update this Privacy Policy at any time. The new version will be posted on this page with the revised effective date. Material changes may also be communicated via email or in-product notice.

Continued use of the Service after a policy update signifies acceptance of the revised terms.